The things that actually go wrong, and what to do about them. Every one of these is also in the app, under Help.
Two gates reject motion that is not a shot, and they can be too strict for an unusual release. Turn Strict shot detection off in Settings and try again.
If the watch says your pose looks off, recalibrate — the strap moving round your wrist changes what "release" looks like to the sensors.
Turn Strict shot detection on. If it still fires, you probably calibrated somewhere your arm was in an unusual position — recalibrate standing where you actually shoot from.
The cue needs calibration, and it forces the live motion source. If you switched the motion source to batched, the cue turns itself back to live — batched delivery arrives about half a second late, which is after your release.
Expected, and not fixable from a wrist. A fake that reaches your release pose is indistinguishable from a shot until the ball has already gone or not gone.
Apple's Double Tap gesture needs the display on and ShotPocket in front. If your wrist has dropped and the screen has dimmed, the gesture goes to the system instead. The twist gesture works with the screen off.
There is no shot waiting to be marked. The buttons only become active once a shot has been detected — otherwise you would be scoring shots that never happened.
After the answer window it becomes a miss, and is recorded as auto-resolved so it never teaches the app that good form predicts misses. Set the window to 0 in Settings if you would rather it waited forever.
Check the Following screen. If they show as "Notifications off on their phone", they declined the permission — only they can fix that, in iOS Settings.
Nothing is delivered between 9pm and 7am where they are; it waits until morning.
Sharing is off until you turn it on, per coach, on their row in Following. Under 13, a parent has to approve first.
Swipe to remove anyone, either direction. It takes effect immediately, including anything queued for delivery, and a coach's stored copy of your sessions is deleted.
Motion sampling is the cost of the feature. Turn off Save raw motion in Settings for long sessions — the recordings are research data, about 130 MB an hour, and nothing in the app needs them.
Sessions are written to the watch every 30 seconds and sent to the phone when it is in range. If the app was interrupted mid-session, it recovers what was recorded up to the last checkpoint rather than losing the lot.
Install ShotPocket and open it. Your sessions come back from your own iCloud. With iCloud Keychain on, your followers come across too.
Email support@shotpocket.com. Tell us what the watch was doing and what you expected it to do — and if you can, the date and time of the session, which is enough for us to find it in your own capture.
We reply to everything.